Shipping & returns

Lead Times

Delivery dates proposed by A2Z are approximate and shall not be binding on A2Z A2Z shall not be liable for any errors or omissions in delivery of goods by any manufacturer, carrier, sub-contractor or customs. In such event, the Customer has no right of withdrawal from the contract.

Delivery of Goods

Unless otherwise agreed in writing by A2Z, delivery is F.O.B. shipping point. The Customer shall bear all delivery charges for delivery of goods to the Customer's premises and title and risk of loss shall pass to the Customer at the time of loading onto the carrier. If the goods are ready for loading onto the carrier but delivery is delayed for reasons for which A2Z is not responsible, title and risk of loss pass to the Customer at the time that the Customer receives notification that the goods are ready for loading onto the carrier. Where goods are transported by A2Z to the Customer’s premises, delivery and passing of title and risk of loss shall be deemed to take place at the moment that the goods pass over the side of the vehicle on or in which they were transported to the Customer’s premises. Where, in order to deliver or collect goods, A2Z or its carrier enters upon the Customer's premises, the Customer shall provide full and safe access to A2Z or its carrier and shall be liable for, and indemnify A2Z against all claims, losses, liabilities, damages and expenses (including reasonable attorney’s fees) for personal injury to or death of persons and damage to property occurring directly as a result of the failure by the Customer to ensure such full and safe access the Customer shall be responsible for providing adequate labor and/or materials-handling equipment for the loading and unloading of goods at its premises.

Returns

The Customer understands that goods are non-refundable unless agreed to in writing by A2Z Where A2Z agrees to collect goods from the Customer's premises, the Customer shall ensure that such goods are all available for collection at an easily accessible central point and that they are ready for loading at the time A2Z arrives to collect them. Where the Customer returns goods to A2Z other than by A2Z's vehicles, A2Z shall be informed in advance of the details of such returns, including details of goods and the date and method of return thereof. The Customer shall label goods with the name and address of the Customer. Whenever goods are returned to A2Z, the Customer shall ensure that they are returned in a safe condition, both from the point of view of risk to persons handling them and, in their vicinity, and from the point of view of the risk of damage to the goods themselves. In the event that goods are returned to A2Z, there shall be no refund of the costs of the packing material and labor used to pack such goods when delivered to the Customer, and A2Z shall not be liable for any packing costs incurred in the return of the goods to A2Z We will allow returns on STOCKED GOODS only, for a 15% restocking fee, within 5 days of receiving the goods. Customer is responsible for shipping the item back to us on returns. We do not allow returns on non-stocked goods, unless the goods are damaged. If the goods are damaged, the goods will be replaced, once we receive the original item back.